Terms & Conditions

1. General terms and account requirements

These Terms & Conditions apply to your use of the Tikitaka Casino website, account services, games, promotions and related features. In these terms, Tikitaka Casino, we, us and our refer to the operator responsible for providing the relevant website and services. You and your refer to the person accessing or using the website.

By accessing the website or using any service, you agree to comply with these terms and all applicable Australian laws and regulations. If you do not agree with any part of these terms, you must not use the website. Additional rules may apply to particular games, payment methods, promotions or features. Those rules will be displayed before the relevant service is used and form part of these terms.

You must be legally entitled to gamble in the place where you are located. You must also meet the applicable minimum age requirement. You are responsible for checking whether online gambling is permitted where you live and for complying with all relevant laws. We may restrict access to the website or refuse a transaction where use of the service is not permitted.

You may only create and use an account for yourself. Account information must be accurate, complete and kept up to date. You must not create an account for another person, allow another person to use your account, or transfer your account to anyone else. You are responsible for keeping your login details confidential and for activity carried out through your account.

• You must provide information that is truthful and not misleading.
• You must promptly update information that changes.
• You must protect your username, password and other security details.
• You must tell us through the available website support channels if you suspect unauthorised account activity.
• You must not use the website while acting for, or on behalf of, another person.

We may carry out identity, age, address, payment and source-of-funds checks. These checks help us meet legal, security and responsible gambling obligations. We may request documents or other information before allowing deposits, withdrawals or continued access. If the information requested is not provided, cannot be verified, or appears inconsistent, we may suspend, restrict or close the account in accordance with applicable requirements.

2. Games, deposits and withdrawals

Games are provided for entertainment and are not a way to earn income. Game outcomes are determined by the relevant game system and, where applicable, randomised processes. Past results do not predict future results. You should only gamble with money you can afford to lose and should never treat gambling as a solution to financial difficulty.

Before placing a wager, you should check the game information, stake options, rules and any displayed conditions. A wager may be accepted, rejected, cancelled or adjusted where permitted by law and the relevant game rules. If a technical issue, obvious error, interruption or system malfunction affects a game or transaction, we may take reasonable steps to correct the issue and settle the matter fairly.

You must use a payment method that belongs to you or that you are authorised to use. Deposits must not be made with funds obtained unlawfully or with payment details belonging to another person. We may refuse, reverse or investigate a transaction where there are security, fraud, money-laundering or compliance concerns.

Available deposit and withdrawal methods, processing requirements and any applicable conditions will be shown on the website. We do not guarantee that every payment method will always be available. A withdrawal may be subject to account verification, payment checks, legal requirements and the conditions of the relevant method. Funds may be returned to an appropriate verified payment method where required.

You are responsible for reviewing each transaction before confirming it. If you believe a transaction is incorrect or unauthorised, you should notify us promptly through the available support channels. We may keep records of account activity, transactions, game play and communications for security, legal and operational purposes.

We may suspend account access, delay a transaction or retain funds where this is reasonably necessary to investigate suspected fraud, unlawful activity, a breach of these terms or a requirement imposed by law. Any action taken will be handled in accordance with applicable obligations and our relevant procedures.

3. Promotions and responsible gambling

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry, wagering or play-through requirements, game restrictions, withdrawal conditions and any other applicable rules. You should read the specific promotion terms before opting in or participating.

Unless the applicable promotion terms say otherwise, a promotion may be limited to eligible accounts and may not be combined with another offer. We may withdraw or amend a promotion where permitted, including where there is a technical issue, an obvious error, suspected misuse or a change in legal or operational requirements. We will not apply promotional conditions in a way that removes rights you cannot lawfully be required to waive.

Tikitaka Casino supports informed and responsible gambling. Gambling should be treated as a leisure activity, not as a way to make money, recover losses or manage personal problems. Before playing, consider setting a budget and time limit. Do not gamble when upset, under the influence of alcohol or other substances, or when gambling may affect essential living costs.

• Set spending and time limits before you start playing.
• Take regular breaks and keep track of your activity.
• Never chase losses or increase stakes to try to recover money.
• Do not borrow money or use essential funds for gambling.
• Ask for help if gambling is becoming difficult to control.
• Use available cooling-off, deposit-limit, play-limit or self-exclusion tools where appropriate.

You may request restrictions on your account or ask for access to available responsible gambling tools through the website. A self-exclusion or closure request may affect access to the account and may prevent the creation or use of another account during the relevant period. You must not try to avoid a restriction by using another person’s account or creating a new account.

If you think gambling is causing harm to you or someone close to you, stop playing and seek independent support from an appropriate Australian gambling-help service or health professional. Friends and family can also provide important support. We cannot provide financial, legal or medical advice, but we encourage you to seek help early.

4. Acceptable use, privacy and legal matters

You must use the website lawfully and fairly. You must not interfere with its operation, introduce malicious software, attempt to gain unauthorised access, use automated tools without permission, or exploit an error. You must not use the website for fraud, money laundering, collusion, cheating, manipulation or any other unlawful purpose.

You must not copy, reproduce, publish, modify, sell or commercially exploit website content without permission. The website design, text, graphics, trademarks, software and other materials are protected by intellectual property laws. You may use the website only for personal, lawful and non-commercial purposes, subject to these terms.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed when you use the website. By using the website, you acknowledge that information may be handled as described in that policy. You should read the Privacy Policy carefully and ensure that information supplied to us is accurate.

The website may be unavailable from time to time because of maintenance, updates, telecommunications issues, security events or circumstances outside our reasonable control. We do not promise that the website or every game will always be available, uninterrupted, error-free or compatible with every device. You are responsible for using suitable equipment, software and internet access.

To the extent permitted by law, we are not responsible for losses caused by your failure to protect account details, misuse of the website, interruptions outside our reasonable control, or information supplied incorrectly by you. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

We may update these terms from time to time to reflect changes to the website, services, legal requirements or operating procedures. The current version will be made available on the website. Where a change materially affects your rights or obligations, we will take reasonable steps to provide notice where required. Continued use of the website after an updated version is published indicates acceptance of the revised terms.

We may suspend, restrict or close an account where there is a suspected breach of these terms, a security concern, a legal or compliance requirement, responsible gambling concern, inactivity, or another valid operational reason. Closing an account does not remove obligations that arose before closure. Any remaining balance will be dealt with subject to verification, applicable law and any lawful adjustment.

If you have a question, complaint or concern about the website, use the support or complaints process made available on the website. Please provide enough information for the matter to be reviewed. We may ask for further details, account information or supporting documents. Complaints will be handled according to the applicable process and legal requirements.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory protections available to Australian consumers. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. These terms, together with any applicable policies and specific service conditions, form the agreement between you and the operator in relation to use of the website.