Responsible Gaming

Gamble for entertainment

Gambling outcomes are based on chance, and no strategy can guarantee a win. Previous results do not change the odds of a future game. You should only gamble with money you can afford to lose after essential expenses, savings and other financial commitments have been covered. Never treat gambling as a source of income, a solution to debt or a way to recover money that has already been lost.

Set a personal budget before you begin and keep your gambling spending separate from money needed for rent, mortgage payments, food, bills, education or other important needs. A budget can cover both the amount you are prepared to lose and the time you are prepared to spend playing. Once either limit has been reached, stop gambling. Do not increase your budget because you are losing, feeling frustrated or hoping that a win is about to happen.

Practical habits for safer play

• Decide your spending and time limits before you start.
• Keep a record of your deposits, withdrawals and gambling activity.
• Take regular breaks and avoid playing for longer than planned.
• Do not gamble when you are upset, tired, intoxicated or under pressure.
• Do not borrow money, use credit or sell possessions to fund gambling.
• Avoid chasing losses by continuing to play or increasing your stakes.
• Treat any winnings as uncertain and do not assume that a win will continue.
• Keep gambling separate from everyday financial responsibilities.
• Talk openly with someone you trust if gambling is beginning to concern you.

Gambling should not interfere with your relationships, work, study, health or other activities. Taking a break is a sensible choice whenever you feel distracted, pressured or unable to stay within your plan.

Recognise the warning signs

Problem gambling can develop gradually. Some people may not notice the impact until gambling has affected their finances, relationships or wellbeing. Warning signs can vary, and experiencing one sign does not provide a diagnosis. However, repeated or growing concerns are a good reason to pause gambling and seek support.

• Spending more time or money gambling than you intended.
• Finding it difficult to stop, take a break or follow your limits.
• Thinking about gambling frequently during work, study or family time.
• Feeling restless, irritable or anxious when you try to reduce gambling.
• Increasing your stakes to achieve the same excitement.
• Gambling with money set aside for bills, savings or other essentials.
• Borrowing money, hiding transactions or asking others to cover expenses.
• Returning to gambling to win back losses or change your financial situation.
• Missing work, study, appointments or social activities because of gambling.
• Experiencing conflict with family, friends or colleagues about gambling.
• Feeling guilt, shame, stress or low mood after gambling.
• Using gambling to escape loneliness, sadness, anxiety or other difficult feelings.

If any of these signs feel familiar, stop and consider what support may be useful. You do not need to wait for a serious financial or personal consequence before asking for help. A qualified counsellor or gambling support service can help you understand your options and create a plan that suits your circumstances.

Ask yourself before playing

1. Can I afford to lose the amount I plan to spend?
2. Have I allowed for all essential expenses and financial commitments?
3. Am I playing because I want entertainment, or because I feel pressured to win?
4. Would I be comfortable telling someone I trust how much I am gambling?
5. Can I stop at the time and spending limit I have set?
6. How would I feel if I lost the full amount today?

Tools to help you stay in control

Tikitaka Casino may provide account and play-management tools designed to help you keep gambling within your personal plan. Depending on the options available to you, these tools may include deposit limits, loss or spending limits, session reminders, time limits, breaks from play and account self-exclusion. Availability and operation can depend on your account, location and the applicable rules.

Set limits before you play

A limit is most useful when it is set in advance and reflects an amount you can genuinely afford. Choose a limit for a suitable period and review your budget independently of your gambling results. A limit should not be treated as a target or an amount that must be spent. If you are already struggling to stay within your budget, consider taking a break or closing your account rather than setting a higher limit.

Take a break or self-exclude

A temporary break can provide time to reflect on your gambling and focus on other activities. Self-exclusion is a stronger restriction that prevents or restricts access to gambling for a chosen period or until further action is taken, depending on the process available. If you request a break or self-exclusion, do not attempt to open another account, use another person’s account or find ways around the restriction. These actions can increase risk and may breach the applicable terms.

If you want to use a limit, break or self-exclusion option, review the instructions available in your account or contact customer support through the contact channels published on the website. If you believe you may be at immediate risk of financial or personal harm, stop gambling and seek urgent help from an appropriate support service.

Protect your account

• Keep your login details private and use a secure password.
• Do not allow another person to use your account or payment method.
• Review account activity and payment records regularly.
• Keep your contact and identification information current where required.
• Ask for assistance if you notice activity that you do not recognise.
• Do not create additional accounts to avoid a limit, break or restriction.

Support, age and personal responsibility

Gambling is not suitable for everyone. You must meet the minimum legal age and any other eligibility requirements that apply where you are located. Never allow children or young people to access your account, device or payment details. Use suitable device, browser and payment security settings to reduce the risk of unauthorised access.

If gambling is affecting you or someone close to you, consider speaking with a trusted family member, friend, financial counsellor, health professional or gambling support service in your Australian state or territory. Support may include confidential counselling, financial guidance, help with setting boundaries and assistance with reducing or stopping gambling. You can contact a support service even if you are unsure whether your gambling is a problem.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent assistance through the appropriate emergency or crisis service in your area. Gambling support cannot replace emergency care. If financial harm is a concern, avoid taking further credit or loans to continue gambling and consider obtaining independent financial advice.

Our approach

We aim to provide clear responsible gaming information and to support customers who want to manage, reduce or stop their gambling. We may ask questions or take steps where required to help protect customers and meet applicable obligations. Responsible gambling tools are most effective when used early, before gambling creates serious difficulties. The decision to gamble remains a personal choice, but it should always be made carefully, within your means and in accordance with the law.

For help using an available responsible gaming feature, review the relevant account settings or contact Tikitaka Casino through the website’s published support options. Please read the applicable terms and privacy information for further details about account restrictions, verification and the handling of personal information.