Privacy Policy | Tikitaka Casino

About this Privacy Policy

Tikitaka Casino respects the privacy of its players and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the website, account services, customer support channels and other features connected with the casino service. It should be read together with any applicable terms and conditions and responsible gaming information available on the website.

By using the website or opening an account, a player may provide information that is needed to operate the service. Some information is provided directly by the player, while other information is created or collected automatically when the website or account is used. The information handled will depend on the services used, the account activity and the choices made by the player.

This policy is intended as general information for players in Australia. Privacy practices may also be affected by applicable legal, regulatory, security and gambling-related requirements. Where a requirement applies, Tikitaka Casino may need to collect or retain information even if a player would prefer not to provide it.

Information we may collect

Tikitaka Casino may handle different types of information in connection with an account and the use of the website. The information collected is generally limited to what is reasonably needed for account administration, security, compliance, customer service and the operation of casino features.

Account details, such as a player’s name, date of birth, contact details, login information and account preferences.
Verification information, including identification details and copies or images of verification documents where identity, age, location or account ownership needs to be confirmed.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, gaming activity and information used to investigate a payment or account issue.
Device and technical information, including an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, general location information and information about how the website is used.
Cookie and similar technology information, including pages visited, session activity, preferences and information that helps the website remember a device or account setting.
Communications and support information, including messages, enquiries, records of support interactions and information supplied when a player reports a problem or asks for assistance.
Information relating to security, fraud prevention, responsible service and account integrity, including risk indicators, unusual activity and records of checks carried out to protect players and the service.

Players should provide accurate and current information when creating or using an account. If information is incomplete, inaccurate or cannot be verified, some account functions may not be available. Players should avoid sending information that is not requested, particularly through general support messages or uploaded documents.

Why we use information

Personal information is used for purposes connected with providing and protecting the casino service. The main purposes may include:

Creating, maintaining and administering a player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and other details required before particular services can be used.
Carrying out security, anti-fraud, anti-money-laundering and account integrity checks in general accordance with applicable requirements.
Detecting, preventing and investigating unauthorised access, suspicious activity, misuse, collusion and other risks to players or the website.
Providing customer support, responding to questions and resolving account, payment or technical issues.
Operating, maintaining, testing and improving the website, its features and its security.
Sending service messages, account notices and other communications needed to manage the relationship with a player.
Sending marketing communications where permitted and where the player has made the relevant choice or provided consent.
Meeting legal, regulatory, tax, accounting, dispute management and record-keeping obligations that apply to the service.
Protecting the rights, property, safety and legitimate interests of Tikitaka Casino, its players and relevant service providers.

Depending on the reason for use, information may be handled because it is needed to provide a requested service, because it is required for security or legal compliance, because a player has provided consent, or because it supports the legitimate operation and protection of the website. Where consent is used, a player may usually withdraw it for future marketing communications by following the available preference controls or contacting privacy support.

Sharing, security and retention

Tikitaka Casino may share relevant information with carefully selected service providers that help operate the website and account service. Depending on the circumstances, these providers may support payment processing, identity and document verification, fraud prevention, technology hosting, website security, customer support, communications, analytics, accounting or other operational functions. Providers should receive only information that is relevant to the service they perform and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal or regulatory requirement, respond to a lawful request, protect the website or its users, investigate suspected fraud or wrongdoing, resolve a dispute, or enforce applicable terms. Information may be transferred or accessed in another country when a service provider or technical system operates internationally. Appropriate steps are taken to support the secure handling of information in those circumstances.

Reasonable administrative, technical and organisational measures are used to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure systems and staff or provider processes designed to protect information. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong account credentials, keep login details confidential and contact support if they suspect unauthorised activity.

Personal information is kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a player visits a website. Tikitaka Casino may use cookies to keep the website functioning, maintain sessions, remember preferences, support account security, understand website use and improve performance. Some cookies may be placed by service providers that help deliver security, analytics, payment or other website functions.

Cookies may be temporary and expire when a browsing session ends, or they may remain on a device for longer so that preferences can be recognised on a later visit. The information collected through cookies may be linked with account or device information where this is needed for the relevant purpose.

Players can manage, restrict or delete cookies through their browser settings. Disabling certain cookies may affect website performance, account access, security checks or the availability of some features. Browser settings can also provide information about cookies before they are stored and may allow a player to remove existing cookies.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, players may ask to exercise rights relating to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

Access: ask for a copy or explanation of personal information held about you.
Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed and no retention requirement or other valid exception applies.
Marketing consent: withdraw consent to promotional messages or change marketing preferences. Service and account-related communications may still be sent when they are needed to operate or protect the account.

To make a privacy request, ask a question about this policy or raise a concern about the handling of personal information, contact support@tikitakacasino.wtf. Please include enough information to help identify the account and clearly describe the request. For security, additional information may be requested to confirm identity before a request is completed.

A request may be refused, limited or delayed where this is allowed or required by law, where responding would affect another person’s privacy, where information must be kept for legal or security reasons, or where the request cannot be verified. If deletion is not possible, the information may instead be retained securely and isolated from ordinary use for the required purpose.

This Privacy Policy may be updated when services, technologies, business processes or applicable requirements change. The latest version will be made available on the website. Players should review the policy from time to time, particularly before continuing to use the website after an update.